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Supersilk Return Policy
Supersilk is dedicated to bringing you an unparalleled shopping experience from start to finish. If you are not completely satisfied with a product for any reason, you may send it for a refund. We will assign a RMA # when processing your return.
Products must be returned within 30 days of the Process Date noted on the order packing slip to receive a refund to the payment method used. Credit will be issued for returns of products to the credit card used (Visa, Mastercard, American Express, Discover).
The original email order confirmation, packing slip and all original packaging materials must be included with your return.
Original shipping charges are refunded only if the product is defective or mis-shipped.
Only purchases returned with the original email receipt, and packing slip are eligible for returns.
Customers are responsible for paying any additional difference in price and sales tax for exchanges of greater value.
In the case of shipping damages, please contact the carrier.
We will issue a refund to your credit card within 30 business days of receiving and processing your return. The credit should appear on your statement within two billing periods, depending on your credit card’s billing cycle.
To Obtain a UPS Label for Return
Reprint the email and locate the order number on the top of the packing slip. Login to your Supersilk.us account entering your username and Select Order Status and select your Order Number. Finally, select Print Your Order.
After locating your Order Number, send an email to firstname.lastname@example.org.
In the Subject field, write – RETURN and your Order Number.
In the Main “letter” field, please state Reason for Return.
A UPS Ground Return Mailing Label will be sent to you via e-mail. This mailing label may be printed out on your home printer (or at a quick print shop such as Staples, OfficeMax or OfficeDepot.
Affix label to your box. Drop off at your local UPS store or call for package pickup.